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Returns and Refunds Policy

Here at PYX, we pride ourselves on the quality of the products we sell, and keeping our customers satisfied is a priority at PYX. Should you have any issues, please see our Returns Policy below.

1. Returns Eligibility

  • You may return any unused and undamaged item within 10 working days of delivery.

  • To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it.

  • Trying on a product for sizing & fit is recommended however please ensure not to remove the product tags. (Note – Mouthguards and Under-Garments will not be eligible for any refund is worn/used at all.)

  • Goods used for more than sizing or fitting purposes are not eligible for a return.

2. Return Process

  • Contact Us: Before returning an item, please contact us via email at sales@pyx.co.nz. Provide your order number and details about the product you wish to return.

  • Return Authorization: We will provide you with a return authorization (RA) number. This number must be included with your return package.

  • Packaging: Pack the item securely in its original packaging. Include a copy of the invoice or order confirmation.

  • Shipping: Ship the package to the address provided along with the RA number. You are responsible for return shipping costs.

3. Refunds

  • Once we receive the returned item and verify its condition, we will notify on the outcome of its inspection, and if required, we will process your refund.

  • If the item is faulty, it may be sent to a supplier for further assessments before a refund or exchange is offered.

  • PYX does not refund ‘change of mind’ purchases.

  • Once authorised, refunds will be processed, Pyx Ltd offers a credit coupon for retail orders. and a credit issued to the original payment method.

4. Exclusions

  • The following items are not eligible for returns, except were the product if faulty:

    • Used or damaged products

    • Mouthguards and under garments

    • Clearance or final sale items

5. Contact Us

If you have any questions or need assistance with returns, feel free to contact us:

Thank you for choosing us for your sporting equipment needs! 🏋️‍♂️🎾

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